Qualifications and Eligibility Criteria

The requirements for the IT Solutions Technician (ITS) Level 3 apprenticeship standard typically include:

• Educational Requirements: Candidates should have a minimum of a high school diploma or equivalent qualification. While there are no strict academic prerequisites, candidates with a background in computer science, information technology, or related fields may have an advantage.
• Basic IT Skills: Candidates should possess basic IT skills, including familiarity with computer hardware, software, and operating systems. Proficiency in using common office productivity software and internet applications is also beneficial.
• Interest in Information Technology: Candidates should demonstrate a genuine interest in information technology and a willingness to learn about IT systems, networking, and technical support. This can be demonstrated through relevant coursework, certifications, or personal projects related to IT.
• Problem-Solving Skills: IT solutions technicians need strong problem-solving abilities to diagnose and troubleshoot technical issues effectively. Candidates should demonstrate logical thinking, attention to detail, and the ability to think critically under pressure.
• Communication Skills: Effective communication skills, both written and verbal, are essential for IT solutions technicians to communicate technical information clearly and assist end-users with technical problems. Candidates should be able to explain complex technical concepts in a concise and understandable manner.
• Employment: Candidates must secure employment with an employer who is willing to sponsor their apprenticeship and provide the necessary on-the-job training and support. The employer may also require candidates to meet specific job-related criteria or undergo an interview process.